Frequently asked questions

Below you can find answers to the frequently asked questions about your FitPass membership

CONTENT
1
What is FitPass and how to use FitPass card?
2
Informations about sports facilities and disciplines
3
Private Users
4
Business Users

1. What is FitPass and how to use FitPass card?

What is FitPass?

FitPass is brand with an idea to motivate people to have a healthy and active lifestyle. With FitPass card, you have an ability to practice many sports and go to many different sports facilities at the cost of just one monthly membership fee.

In FitPass system there are best gyms, swimming pools, fitness centres, dance studios, and many other sports facilities. Each of them will satisfy the need and desired of the individual, while saving time and money.

What are the benefits of FitPass for individual users?

FitPass is an easiest and the most profitable way to approach to sport and recreation in BiH. Instead of paying a several membership fees in different sports centres, FitPass provides a single card to access a large number of sports facilities in 5 cities in BiH and train over 40 sports disciplines. Adapt your activities to your needs, and be active wherever you are!

What are the benefits of FitPass for companies?

FitPass is an unique system for motivation, which allows employees from private and public sector to use large number of sports facilities and activities throughout BiH. FitPass card is a great way to invest in employees, opportunity to strengthen their loyalty to your company and increase productivity. Thanks to our approach to constant development of employees, with our individual deals and upgrading the system, FitPass is a pioneer of this type of rewarding the employees in BiH. FitPass system will increase the physical condition, as well as the productivity of employees in all companies that are involved in the program. Benefits: a) Healthier approach to life increases the productivity and indirectly affect the magnification of the business income. b) Better health status of employees will cause less absenteeism. c) The optimal solution - Offers are made according to the needs and capabilities of the company. d) Increases the attractiveness of the company for potential employees. e) The positive image of the company - Be a company that positively affect the fulfillment of the professional and personal needs of employees, in many ways.

How can I get FitPass card?

Depending on whether you want to be a private or business user of FitPass service, read further how to get the FitPass card.

How to use the FitPass card?

To access a desired facility in the FitPass system, it is necessary to show your FitPass card with a valid identity document with photograph at the entrance. Staff of the facility will scan your FitPass card, which will record the arrival and return you the card.

How often may I use FitPass card?

It is possible to use only one term (one training) per day. Depending on the package you choose, you can use your terms whenever you want.

In which cities may I use FitPass card?

There are more than 6 cities in FitPass system. FitPass card can be used in every city and sports facility that is in FitPass system.

May another person use my FitPass card?

Using someone else’s card is not allowed. Each card is personalized and can be used only by the owner

May my children use my FitPass card?

A child under 14 years old can use their parent’s FitPass card, but only with the presence of parent. Presence of parent is necessary for the identification while scaning the FitPass card. It is not possible to use FitPass card in the same time (parent and the child). It is possible to use only one term per day, either the FitPass card is using the parent or the child.

2. Informations about sports facilities and disciplines

Which sports facilities may I use with FitPass card?

You can use any sports facility from the list of FitPass partners, regarding the membership fee you have.

How can I find a desirable sports facility or discipline in my area?

Check our page with the list of FitPass partners, and use filters like ‘choose city’ or ‘choose sports discipline’ and you will easily find the nearest sports facility.

How can I find more information of specific sports facilities and their offer?

Every sports facility which is partner of FitPass, has it’s page (profile) on the page OBJECTS. Find their page and read more informations about their offer and services. * Always read all the information about sports facility before you visit it.

How my arrival is recorded?

To access the desired facility in the FitPass system, it is necessary to show your FitPass card with a valid identity document with photograph at the entrance. Staff of the facility will scan your FitPass card, which will record the arrival and return you the card.

May I visit several sports facilities per one month?

Yes! Train where you want, what you want and when you want – That is what FitPass is all about.

May I leave my FitPass card in any sports facility?

It is forbidden to leave FitPass card in sports facility longer than duration of training.

Which sport disciplines and activities may I use with FitPass card?

In FitPass system there are more than 40 sports disciplines which you can train! Choose your favorite discipline on the page OBJECTS, pick the nearest facility and enjoy your training now.

May I use all activities without extra charge?

The most activities from FitPass system are without extra charge, but some of them need participation. On page OBJECTS you can find desired sports facility and read the necessary information.

Do I need to make a reservation before I go to sports facility?

The most sports facilities in FitPass system don’t require booking or reservation. However, certain activities have specific terms of use or number of prospective members, so it is necessary to make an appointment. Read the necessary information about the sports facility and it’s service before you visit it!

3. Private Users

How can I get FitPass card?

Visit our homepage FITPASS, fill out the application and register on FitPass website. When you choose desired membership package, you will get an email with the instruction for payment. We will send the request for FitPass card, and after a couple of days it will be ready for you to use it.

Which packages of FitPass membership fee may I choose?

In FitPass offer there are monthly (with 12, 16 and 30/31 terms) and multi-monthly membership fees (3, 6 and 12 months - each of them has 16 terms per one month). On multi-monthly membership fees there is added discount.

Where and How may I pay for FitPass membership fee?

Payments can be made at any post office, bank, via e-banking.

Where/How can I take my FitPass card?

You will get a notice from our Call Centre when your FitPass card is ready to use. You can pick it up in our office (Sarajevo,Ul.Tvornička broj 3) or we can send it to your address. *Card delivery is extra charged.

How to activate FitPass card?

Contact our Call Centre on the number +38733-33/867-591 and choose the day when you want to start with your training. * It is necessary to activate your card within seven days from the day you get the FitPass card.

May I pause or stop active FitPass membership?

You can’t pause or stop your active membership. Pay attention when you are activating your FitPass membership.

How to check the number of remaining term and expiration date of membership?

Terms are determined on a monthly basis. Depending on the package you have selected, you can use them over a period of 1/3/6/12 months, from the day you activate the card until the date of expiration of the membership fee.

Are the unused term transferred to the following month/fee?

Unused terms are not transferred to the next month/membership fee.

How to re-charge my membership fee?

You will get an email with the notice of expiration and the instructions for the next payment, seven days before the expiration of the current package. If you want to change your package membership, match your payment with the desired package. After recording the payment, the card will be activated and you will be notified via SMS message.

I have lost the FitPass card. What should I do?

If you lose FitPass card contact our Call Centre on +38733-867-591or via e-mail kontakt@fitpass.ba. New card is extra charged.

4. Business Users

How can I get FitPass card?

You can get FitPass card only if you work in company which is registered in BiH, and if your employer is a FitPass partner.

How can I pay FitPass membership fee?

Paying for FitPass business card depends on the company you are working in. Contact your HR service and find more information.

How can I get my FitPass card?

FitPass cards will be delivered to the company (HR service), which will distribute them to the employees.

I have lost my FitPass card. What should I do?

If you lose FitPass card contact our Call Centre on +38733/867-591 or via kontakt@fitpass.ba , or talk to HR service in your company. We will make you a new FitPass card in few days

My company isn’t partner of FitPass system. What should I do?

If you want your company to become a FitPass partner, contact our Call Centre on +38733/867-591 or via kontakt@fitpass.ba and we will do our best to make a cooperation. If your company doesn’t want to make a cooperation, you can always order a FitPass card for individual users.